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How subscriptions work

Subscriptions are automatically renewed according to your chosen delivery interval and the products are automatically delivered by the store after each successful renewal. For example, if you start a monthly subscription, the system will automatically charge your credit card every month, and you will have the products delivered to your door every month without you having to place the order yourself!

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription at any time in the customer portal, as shown in the screenshot below. The only time the subscription cannot be canceled is if you have started a subscription that requires a certain number of payments before you can cancel it. The customer portal is accessible via the magic link you received in the email sent to you when you placed an initial subscription order in the store. You can also access your subscriptions when you create an account in your store.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery has a "Skip Payment" button next to it that you can use to skip the charge. You can reschedule the charge by clicking the "Reschedule" button next to the delivery date.

Can I add products to my subscription?

Naturally. You can add products to your subscription in the customer portal. Simply click the "Edit" button in the product card and edit, remove or add products to your subscription.

What happens if the payment cannot be processed?

If the subscription cannot be renewed because a payment cannot be processed, you will receive an email with a link to securely update your payment method.