Right of withdrawal / cancellation policy
Right of Withdrawal
A consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity.
Right of withdrawal / Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must contact us (KÖsmetik GmbH, Königsallee 60B, 40212 Düsseldorf, fax number: 0211-41740502, e-mail address: firstname.lastname@example.org) by means of a clear statement, e.g. a letter/fax sent by post or Email to email@example.com) about your decision to revoke this contract. You can do this using the attached Sample cancellation form use, but this is not mandatory.
In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.
Reasons for exclusion or expiry
The right of withdrawal does not apply
- Delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is essential or which are clearly tailored to the personal needs of the consumer. - for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded - for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract but which cannot be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations on the market Entrepreneurs have no influence - on the delivery of newspapers, magazines or magazines with the exception of subscription income.
The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery
- for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery
- to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.